Clinical Call Center Representative

Responsible for professionally responding to all clinical, administrative or access inquires. The Representative is responsible for a large volume of calls in regards to patient care needs. Representative will be scheduling in a timely matter, answering calls, requesting refills and referrals, while keeping the company’s core values in mind.

Skills:

·         Excellent communication skills both verbal and written.

·         Excellent PC skills. Strong typing and Internet navigation skills required.

·         Strong Communication and customer service skills.

·         Organization and coordinating skills the ability to multi-task and handle multiple priorities

·         and changes with professionalism.

·         Ability to work in a high volume, high pressure, deadline-oriented environment

·         Ability to work independently and as a contributing team member

·         Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of

·         grammar.

·         Strong listening skills.

·         Strong problem solving skills and has the ability to multi-task.

·         Consistent in attendance and stable work history

·         Proven ability to provide customer service

·         Detail oriented

·         Previous customer service or call center experience is preferred.

Job Requirements:

·         High school diploma or equivalent and medical office experience in appointment scheduling and extensive public contact work, specifically through telephones preferred, with a minimum of one year in a clerical position.

·         Must pass a criminal background check; maintain a current driver’s license, current automobile insurance, and maintain a clean driving record.

·         Bilingual English/Spanish preferred